Terms and Conditions
Terms and Conditions
Cowboy Bike Service is a part of Octopus Travel, a Danish-registered company since 2020,
Octopus Travel (CVR-nr.: 40197281)
Horsebakken 12
2400 København NV
Telefon: +45 91824844
Mail: hisham@octopus-travel.com / support@cowboybikeservice.dk
Delivery & Postage
Denmark delivery: 1-3 working days. EU delivery times 2-5 working days, we usually use Postnord, you can check the exact delivery time on their website.
Returns Policy
If you wish to return an item, you must send or hand over the item to Octopus Travel – Cowboy Bike Service (CVR-nr.: 40197281), Horsebakken 12, 2400 København NV. Danmark, without delay and no later than 14 days after you have notified us. The deadline is met if you return the goods before the expiry of the 14 days. For all goods that can be returned by regular mail, you, as the customer, must pay for the return shipping yourself.
Pricing & Payment
Prices are in DKK, inclusive of VAT (25%). Provide accurate cardholder details to avoid delays. Octopus Travel – Cowboy Bike Service reserves the right to cancel and refund orders. Payment processing or order acknowledgment does not constitute a binding contract; the contract begins upon delivery or collection.
Credit Card Security
Online payments are processed via Flatpay, PayPal or Stripe. Card details are not stored for any other purpose than this particular transaction.
Complaints
We will do our best to sort out any unintended mistake from our side, however, if you are not satisfied with our solution, you can contact the following official Danish authorities
Klager
En klage over en vare eller tjenesteydelse købt hos os kan indgives til Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. Du kan klage til Center for Klageløsning via www.forbrug.dk.
EU-Kommissionens online klageportal kan også anvendes ved indgivelse af en klage. Det er særlig relevant, hvis du er forbruger med bopæl i et andet EU-land. Klage indgives her – http://ec.europa.eu/odr. Ved indgivelse af en klage skal du angive vores e-mail adresse support@cowboybikeservice.dk
Der kan rettes klager til Forbrugerklagenævnet kfsr.dk Carl Jacobsens vej 35 2500 Valby kfst@kfst.dk 41715000 hverdage 9-16 eller
Forbrugerombudsmanden forbrugerombudsmanden.dk Carl Jacobsens vej 35, 2500 Valby forbrugerombudsmanden@kfst.dk 41715151 hverdage 9-12
Website Accuracy
We strive for accurate product descriptions and images but rely on manufacturer information. Product weights are as provided by manufacturers. If a product differs from its description, we will refund or replace it.
Back Orders
We aim to keep all listed items in stock. If an item is out of stock and delays exceed 48 hours, we will contact you within 24 hours to discuss cancellation, waiting, or alternatives.
Offers, Coupons & Discounts
Offers cannot be applied retrospectively and exclude gift vouchers and bundle deals. We reserve the right to modify or cancel offers without notice.
Compatibility & Fitment
Some products require technical knowledge for fitting and compatibility. Contact us for assistance. If unsure, consult a qualified cycle mechanic to avoid injury or accidents.
Finally
We are an ethical, customer-focused business committed to ensuring a positive experience. Thank you for choosing Cowboy Bike Service.